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Globalisation and work in Asia
Burgess, John, (2007)
Globalisation and work in Asia : an introduction
Changing patterns in the world of work in Asia : an overview
Lee, Sangheon, (2007)
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan, (2009)
Managing work and employment in Australian and Indian call centres
Russell, Bob, (2009)
The next available operator : managing human resources in Indian business process outsourcing industry