Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias
| Year of publication: |
2008
|
|---|---|
| Authors: | Baker, Thomas L. ; Meyer, Tracy ; Johnson, James D. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 36.2008, 4, p. 552-564
|