Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik Sumaedi (Indonesian Institute of Sciences) and I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya J. Astrini, Tri Widianti and Medi Yarmen (Research Center for Quality System and Testing Technology, Indonesian Institute of Sciences, Tangerang Selatan, Indonesia)
| Year of publication: |
2016
|
|---|---|
| Authors: | Sik, Sumaedi ; Bakti, I Gede Mahatma Yuda ; Rakhmawati, Tri ; Astrini, Nidya Judhi ; Widianti, Tri ; Yarmen, Medi |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 65.2016, 1, p. 25-41
|
| Subject: | Satisfaction | Index | Healthcare service | Patient perspective | Gesundheitsversorgung | Health care | Patienten | Patients | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Indonesien | Indonesia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-07-2014-0112 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011432007