Influence of appearance orientation, BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing
| Year of publication: |
2011
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|---|---|
| Authors: | Yip, Joanne ; Chan, Heidi H.T. ; Kwan, Bonny ; Law, Derry |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 10 (1.10.), p. 1105-1119
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