The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy implications
Koushiki Choudhury
| Year of publication: |
2014
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|---|---|
| Authors: | Choudhury, Koushiki |
| Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 11.2014, 1, p. 47-73
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| Subject: | Service quality | Behavioural intentions | Public sector banks | Private sector banks | Consumer and policy implications | Class and mass banking | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Bank | Indien | India | Privatwirtschaft | Private sector | Bankenregulierung | Bank regulation | Öffentliche Bank | Public bank | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s12208-013-0107-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010338719