The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy implications
Year of publication: |
2014
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Authors: | Choudhury, Koushiki |
Subject: | Service quality | Behavioural intentions | Public sector banks | Private sector banks | Consumer and policy implications | Class and mass banking | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Bank | Indien | India | Privatwirtschaft | Private sector | Bankenregulierung | Bank regulation | Öffentliche Bank | Public bank | Kundenzufriedenheit | Customer satisfaction |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s12208-013-0107-7 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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