Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks : the role of disruptive societal-level events
Dalia Abdel Rahman Farrag, William H. Murphy and Mohammed Hassan
| Year of publication: |
2022
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|---|---|
| Authors: | Farrag, Dalia Abdel Rahman ; Murphy, William H. ; Hassan, Mohammed |
| Published in: |
Journal of Islamic marketing. - Bingley : Emerald, ISSN 1759-0841, ZDB-ID 2553045-8. - Vol. 13.2022, 4, p. 843-867
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| Subject: | Attitude | Category attitude | Customer satisfaction | Disruptive events | Islamic financial services marketing | Service quality | SERVQUAL | Kundenzufriedenheit | Dienstleistungsqualität | Islamisches Finanzsystem | Islamic finance | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JIMA-08-2020-0228 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013278890