Influence of continuous quality improvement on patients' satisfaction within hospitals in Nairobi, Kenya
Pamleila Nkirote Ntwiga, Maina Muchara, Peter Kiriri
| Year of publication: |
2019
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|---|---|
| Authors: | Ntwiga, Pamleila Nkirote ; Muchara, Maina ; Kiriri, Peter |
| Published in: |
International Journal of Research in Business and Social Science : IJRBS. - Istanbul, Turkey : School of Business, İMU, ISSN 2147-4478, ZDB-ID 2719183-7. - Vol. 8.2019, 5, p. 143-155
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| Subject: | Quality | Continuous Quality | Patient Satisfaction | Total Quality Management | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kenia | Kenya | Produktqualität | Product quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v8i5.473 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012146093