Influence of customer verbal aggression on employee turnover intention
| Year of publication: |
2013
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|---|---|
| Authors: | Li, Xiaoyan ; Zhou, Erhua |
| Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 51.2013, 4 (26.4.), p. 890-912
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