Influence of informal institutions on commitment to customer service in Confucian Asia
Year of publication: |
2022
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Authors: | Klein, Andreas ; Horak, Sven ; Ahlf, Henning ; Nihalani, Katrin |
Published in: |
Management decision. - Bingley : Emerald, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 60.2022, 9, p. 2455-2481
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Subject: | Commitment | Confucian Asia | Customer service | Informal institutions | Services management | Asien | Asia | Konfuzianismus | Confucianism | Kundenservice | Institutionenökonomik | Institutional economics | Beziehungsmarketing | Relationship marketing |
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