Influence of robots service quality on customers' acceptance in restaurants
Tejas R. Shah, Pradeep Kautish and Khalid Mehmood
| Year of publication: |
2023
|
|---|---|
| Authors: | Shah, Tejas R. ; Kautish, Pradeep ; Mehmood, Khalid |
| Subject: | AI | Computers as social actors' theory | Customer acceptance | Customer engagement | Robot anthropomorphism | Robots service quality | Dienstleistungsqualität | Service quality | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Innovationsakzeptanz | Innovation adoption | Kundenservice | Customer service | Taiwan |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-09-2022-0780 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014486641