The information business : issues for the 1990s ; proceedings of a One Day Conference on Charging for Information ... held at Hatfield Polytechnic, 18 July 1990, during the Annual Library Technology Fair

Information culture and business performance : prepared for the British Library by HERTIS Information and Research and incorporating additional papers to reflect the international dimension

GRIMSHAW, ANNE, (1995)

Total quality management : based on the papers given at a one day Conference on Total Quality Management (TQM) in Library and Information Services with additional material held at the University of Hertfordshire on 9 September 1992 at the International Library Technology Fair

(1993)

Total quality management : the information business: key issue 92 ; based on the papers given at a one day conference on Total Quality Management (TQM) in library and information services with additional material held at the University of Hertfordshire on 9 September 1992 at the International Library Technology Fair

(1993)