F: INFORMATION COMMERCE & TECHNOLOGY - Cautions on the use of the SERVQUAL measure to assess the quality of information systems services Fd:160
| Year of publication: |
2000
|
|---|---|
| Authors: | Dyke, Thomas P.Van ; Prybutok, Victor R. ; Kappelman, Leon A. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 40.2000, 6, p. 691-694
|