Information search and product returns across mobile and traditional online channels
Yufei Zhang, Clay M. Voorhees, Chen Lin, Jeongwen Chiang, G. Tomas M. Hult, Roger J. Calantone
| Year of publication: |
2022
|
|---|---|
| Authors: | Zhang, Yufei ; Voorhees, Clay M. ; Chen, Lin ; Chiang, Jeongwen ; Hult, G. Tomas M. ; Calantone, Roger J. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 98.2022, 2, p. 260-276
|
| Subject: | Channel use | Customer learning | E-commerce | E-tailer | Product returns | Smartphone | Online-Handel | Online retailing | Vertriebsweg | Distribution channel | Electronic Commerce | Konsumentenverhalten | Consumer behaviour | Informationsverhalten | Information behaviour | Mobiltelefon | Mobile phone | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2021.05.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013364282