Information security governance for e-services in southern African developing countries e-Government projects

Purpose – Highly sensitive information pertaining to citizens and government transactions is processed in an electronic format, making information security a critical part of e-Government applications and architectures. Information security measures should ideally span from authentication to authorisation and from logical/physical access control to auditing of electronic transactions and log books. The lack of such measures compromises confidentiality, integrity and availability of information. Today, most e-Government projects in developing countries in Southern Africa Developing Community (SADC) face challenges in two main areas, namely, information security and application software integration. This paper aims to discuss and analyse the information security requirements for e-Government projects and proposes an information security governance model for service-based architectures (SBAs). Design/methodology/approach – The current state of information security in emerging economies in SADC countries was researched. The main problems identified were the lack of software integration and information security governance, policy and administration. The design consists of three basic layers: information security governance defined at the strategic level of the government; information security policy/management defined at the management/operational level; and information security measures, implemented at the technical level. This section also proposes a policy for implementing public key infrastructures to protect information, transactions and e-services. A Token-Ring-based mechanism for implementing Single-Sign-On has also been developed as part of this study. Findings – The main problems identified were the lack of software integration and information security governance, policy and administration. These challenges are causing e-government projects to stagnate. Practical implications – The proposed approach for implementing information security in e-Government systems will ensure a holistic approach to ensuring confidentiality, integrity and non-repudiation, allowing e-Government maturity to progress from “interaction” to “online transaction” stage in emerging economies. Originality/value – Research has not focused on developing a solution for emerging economies which are facing difficulties in integration software applications to deploy end-to-end e-services and to produce an underlying identity management architecture and information security governance to secure the e-services developed and deployed using an SBA. The work produced in this paper is specific to SBAs in e-government environments where legacy systems already exist. The work includes: information security governance defined at the strategic level of the government; information security policy/management defined at the management/operational level; and information security measures implemented at the technical level. This section also proposes a policy for implementing public key infrastructures to protect information, transactions and e-services. A Token-Ring-based mechanism for implementing Single-Sign-On has also been developed as part of this study.