Information technology and customer service : redesigning the customer support process for the electronic economy: insights from storage dimensions
O. A. El Sawy and G. Bowles
| Year of publication: |
2003
|
|---|---|
| Authors: | El Sawy, Omar A. ; Bowles, G. |
| Published in: |
Strategic information management : challenges and strategies in managing information systems. - Oxford [u.a.] : Butterworth-Heinemann, ISBN 0-7506-5619-0. - 2003, p. 555-587
|
| Subject: | Informationstechnik | Information technology | Kundenservice | Customer service | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001749913