Information technology center service quality: Assessment and application of SERVQUAL
| Year of publication: |
2005
|
|---|---|
| Authors: | Badri, Masood A. ; Abdulla, Mohamed ; Al-Madani, Abdelwahab |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 22.2005, 8, p. 819-848
|