Information technology customer service : "best practices" processes for operations
M. Keith Wright; Charles J. Capps
| Year of publication: |
2008
|
|---|---|
| Authors: | Wright, M. Keith ; Capps, Charles J. |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 24.2008, 3, p. 63-76
|
| Subject: | Informationstechnik | Information technology | Kundenservice | Customer service | Prozessmanagement | Business process management | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003750811