Information technology customer service : "best practices" processes for operations
M. Keith Wright; Charles J. Capps
Year of publication: |
2008
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Authors: | Wright, M. Keith ; Capps, Charles J. |
Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 11075557. - Vol. 24.2008, 3, p. 63-76
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