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Information technology customer service : "best practices" processes for operations
Wright, M. Keith, (2008)
Expanding the competitive profile matrix : introducing the production/operations management, marketing, human resource management, finance/accounting, research and development, and information systems competitive profile matrices
Capps, Charles J., III, (2019)
Mapping an internal-external (I-E) matrix using traditional and extended matrix concepts
Cassidy, Christopher M., (2013)