Information technology governance and service management : frameworks and adaptations

Aileen Cater-Steel [editor]

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

MoreLess

Year of publication:	2009
Other Persons:	Cater-Steel, Aileen (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Informationstechnik \| Information technology \| Corporate Governance \| Corporate governance \| Dienstleistungsmanagement \| Service management \| Dienstleistung \| Management
Description of contents:	Table of Contents [external.dandelon.com]

Extent:	Online-Ressource(electronic texts (xxiii, 495 p. : ill. (some col.)))
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 443-482) and index Restricted to subscribers or individual electronic text purchasers Mode of access: World Wide Web Also available in print.
ISBN:	978-1-60566-009-7 ; 1-60566-009-4 ; 978-1-60566-008-0 ; 1-60566-008-6 ; 1-60566-008-6 ; 978-1-61692-552-9 ; 978-1-60566-008-0
Other identifiers:	10.4018/978-1-60566-008-0 [DOI]
Classification:	Betriebliche Information und Kommunikation
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011726281