Information Technology in Public Sector Settings: Towards Effective Systems

The major problems experienced in implementing IT systems in the public sector are reviewed. Detailed UK research, carried out in the Department of Social Security and the National Health Service, is then considered. Many projects sub‐optimise due to neglect of the human aspects of computerisation, broadly conceived. It is concluded that establishing 16 success criteria still need to be imported into many IT projects if effective systems are to result.

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Year of publication:	1989
Authors:	Willcocks, Leslie
Published in:	International Journal of Public Sector Management. - MCB UP Ltd, ISSN 1758-6666, ZDB-ID 2032073-5. - Vol. 2.1989, 3
Publisher:	MCB UP Ltd
Subject:	Computer users \| Information technology \| National Health Service \| Public sector \| Management

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09513558910002417 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014799170