Information technology management and service performance management capabilities : an empirical study of the service supply chain management process
Pattama Lenuwat and Sakun Boon-itt
| Year of publication: |
2022
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|---|---|
| Authors: | Pattama Lenuwat ; Sakun Boon-itt |
| Published in: |
Journal of advances in management research : JAMR. - Bingley : Emerald, ISSN 2049-3207, ZDB-ID 2511485-2. - Vol. 19.2022, 1, p. 55-77
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| Subject: | Dynamic capability | Process capability | Service performance management | Service supply chain management | Lieferkette | Supply chain | Dynamische Kompetenzen | Dynamic capabilities | Performance-Management | Performance management | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Prozessmanagement | Business process management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JAMR-01-2021-0039 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012797816