Instant Messaging Rules : A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Intro -- Contents -- Acknowledgments -- PART ONE What Every Employer Needs to Know About Workplace Instant Messaging -- INTRODUCTION Why Instant Messaging Management? -- CHAPTER 1 Instant Messaging Is Used by Someone in Nearly Every U. S. Company -- CHAPTER 2 Uncovering Unauthorized Instant Messaging Use in Your Office -- CHAPTER 3 What's the Best Way to Manage Employees' Instant Messaging Use? -- CHAPTER 4 Establishing an E-Risk Management, Compliance, and Litigation Response Team -- CHAPTER 5 Instant Messaging Pros and Cons -- PART TWO Instant Messaging and the Law: Why Every Employer Must Establish Rules and Policies -- CHAPTER 6 Instant Messaging Creates Business Challenges and Legal Headaches -- CHAPTER 7 Instant Messaging Compounds Confidentiality Concerns -- CHAPTER 8 Protecting Privacy in the Instant Messaging World: Prying EyesMay Be Reading Over Your Electronic Shoulder -- PART THREE Establishing an Instant Messaging Policy -- CHAPTER 9 Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan -- PART FOUR Content Guidelines for Clean and Compliant Instant Messaging -- CHAPTER 10 What Constitutes Appropriate ( and Inappropriate) Instant Messaging Content? -- PART FIVE Establishing an Instant Messaging Retention and Deletion Strategy -- CHAPTER 11 Retaining Instant Messaging Business Records Is a Legal Necessity- and a Business Challenge -- CHAPTER 12 How to Manage Instant Messaging Business Record Retention -- CHAPTER 13 Instant Messaging Discovery: Locating Evidence- For or Against You -- CHAPTER 14 Beware the Destruction of Instant Messaging Evidence -- PART SIX Employee Education -- CHAPTER 15 Training Is Essential to Instant Messaging Policy Compliance -- CHAPTER 16 Employee Compliance Is Key to Successful Instant Messaging Policy -- PART SEVEN Regulatory Realities.