Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Reza Etemad-Sajadi, Cindy Yoonjoung Heo, Valentina Clergue
| Year of publication: |
2023
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|---|---|
| Authors: | Etemad-Sajadi, Reza ; Heo, Cindy Yoonjoung ; Clergue, Valentina |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 111.2023, p. 1-6
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| Subject: | Healthcare service | Service assurance | Social presence | Connected health devices | Hospitality | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103492 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311439