Institutional Interaction : Studies of Talk at Work

Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- List of Figures and Charts -- Series Editors' Preface -- Acknowledgements -- Preface -- 1 Conversation Analysis and its Applications -- 2 Institutional Interaction -- 3 Analytic Procedures -- 4 Encountering a Client -- 5 Classrooms and the Transmission of Knowledge and Expertise -- 6 Strategic Interaction -- 7 Negotiation -- 8 Information Systems and Organizational Interaction -- 9 Toward Applied Conversation Analysis -- References -- Appendix 1: Transcription Symbols -- Appendix 2: On the Weakness of Institutional Rules -- Author Index -- Subject Index.