An Integrated Framework for Service Quality: SQBOK Perspective - Practitioner and academic communities are challenged to find practical solutions and identify a body of knowledge based on well-established theories and principles.
| Year of publication: |
2013
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|---|---|
| Authors: | Kumar Tyagi, Rajesh ; Varma, Nikhil ; Vidyarthi, Navneet |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 20.2013, 2, p. 34-47
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