Integrating justice dimensions and expectation-confirmation model in measuring customer satisfaction and continuance intention in private higher education in Malaysia : a conceptual model
Mohd Rushidi Bin Mohd Amin, Saiful Ahmad Masrani, Shishi Kumar Piaralal
| Year of publication: |
2020
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|---|---|
| Authors: | Mohd Rushidi bin Mohd Amin ; Saiful Ahmad Masrani ; Shishi Kumar Piaralal |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 20.2020, 3, p. 338-358
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| Subject: | justice dimensions | perceived confirmation | perceived usefulness | expectation-confirmation model | ECM | continuance intention | Kundenzufriedenheit | Customer satisfaction | Malaysia | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Studierende | Students |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2020.106365 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199118