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Customer Portfolio Management in E-Commerce - AnAnalytical Model for Optimization
Sackmann, Stefan,
Transferring Portfolio Selection Theory to CustomerPortfolio Management – The Case of an e-Tailer
Kundisch, Dennis, (2007)
CRM, Kundenbewertung undintegrierte Risk-Return-Steuerung –Zum Status quo des betrieblichen Einsatzes
Sackmann, Stefan, (2007)