Integrating QFD for product-service systems with the Kano model and fuzzy AHP

Nicolas Haber, Mario Fargnoli and Tomohiko Sakao

Year of publication:	2020
Authors:	Haber, Nicolas ; Fargnoli, Mario ; Sakao, Tomohiko
Subject:	customer requirements \| medical devices \| product-service system (PSS) \| quality function deployment (QFD) \| regulated market \| service design \| Qualitätsmanagement \| Quality management \| Fuzzy-Set-Theorie \| Fuzzy sets \| AHP-Verfahren \| AHP approach \| Leistungsbündel \| Bundling strategy \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/14783363.2018.1470897 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012256673