Integrating QFD for product-service systems with the Kano model and fuzzy AHP
Nicolas Haber, Mario Fargnoli and Tomohiko Sakao
| Year of publication: |
2020
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|---|---|
| Authors: | Haber, Nicolas ; Fargnoli, Mario ; Sakao, Tomohiko |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 9, p. 929-954
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| Subject: | customer requirements | medical devices | product-service system (PSS) | quality function deployment (QFD) | regulated market | service design | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach | Leistungsbündel | Bundling strategy | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1470897 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256673