Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Robin Nunkoo, Viraiyan Teeroovengadum, Peta Thomas, and Llewellyn Leonard
| Year of publication: |
2017
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|---|---|
| Authors: | Nunkoo, Robin ; Teeroovengadum, Viraiyan ; Thomas, Peta ; Leonard, Llewellyn |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 12, p. 2978-3005
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| Subject: | Service quality | Confirmatory factor analysis | Image | Customer satisfaction | Customer loyalty | Second-order factor | Kundenzufriedenheit | Dienstleistungsqualität | Faktorenanalyse | Factor analysis | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2016-0610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011804902