Integrating service quality with system and information quality : an empirical test in the e-service context
Jingjun (David) Xu; Izak Benbasat and Ronald T. Cenfetelli
| Year of publication: |
2013
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|---|---|
| Authors: | Xu, Jingjun ; Benbasat, Izak ; Cenfetelli, Ronald T. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 37.2013, 3, p. 777-794
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| Subject: | Service quality (SQ) | information quality (IQ) | system quality (SysQ) | service satisfaction | perceived enjoyment (PE) | empirical | e-service | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Informationswert | Information value | Electronic Commerce | E-commerce |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009787107