Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms : an SEM approach
Year of publication: |
2012
|
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Authors: | Ooi, Keng-boon ; Arumugam, Veeri ; Lee, Voon-Hsien ; Wooi, Janet Lew-sian |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 4.2012, 3, p. 186-208
|
Subject: | Qualitätsmanagement | Quality management | Personalmanagement | Human Resource Management | Wissenstransfer | Knowledge transfer | Strukturgleichungsmodell | Structural equation model | Dienstleistungssektor | Service industry | Malaysia |
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