Intellectual capital management model

The thesis analyze the concept of intellectual capital management, its framework, IC measurement methods and their benefits are distinguished, also the main processes that implemented allows to manage intellectual capital in companies. The presentation of intellectual capital worth is based on the three main elements: human capital, customer capital and structural capital. The research also presents an approach of financial measures irrelevance over intellectual capital ones, because of their inability to account investments in intellectual capital, therefore the need to measure IC increases. With reference to literature analyzed intellectual capital model is presented and tested in companies working across the Baltic’s. Research is made relying on results of analysis of IC management foreign practice, questionnaires and experts interviews. The indicators are calculated, analyzed and recommendations for management of the companies given. A big attention is paid towards the ability of intellectual capital analysis to add value: a new way to present firm to customers and employees, gained competitive advantage, ability to attract investors attention and the basis for management decision on the company‘s future. After theoretical and practical analysis of intellectual capital management the conclusions and recommendations are presented.