Intelligence and humanness as key drivers of service value in Generative AI chatbots
Luis V. Casaló, Paola Millastre-Valencia, Daniel Belanche, Carlos Flavián
| Year of publication: |
2025
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|---|---|
| Authors: | Casaló, Luis V. ; Millastre-Valencia, Paola ; Belanche, Daniel ; Flavián Blanco, Carlos |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 128.2025, Art.-No. 104130, p. 1-13
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| Subject: | Artificial intelligence levels | Automated social presence | Competence | Generative AI | Perceived value | Warmth | Künstliche Intelligenz | Artificial intelligence | Intelligenz | Intelligence | Automatisierung | Automation | Betriebliche Wertschöpfung | Value creation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104130 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015375698