Inter-satisfaction between website and Automated Call Distribution (ACD) systems
Martin Yongho Hyun; Hyeon-Cheol Kim; Robert Martin O’Keefe
| Year of publication: |
2014
|
|---|---|
| Authors: | Hyun, Martin Yongho ; Kim, Hyeon-Cheol ; O’Keefe, Robert Martin |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 31.2014, 7/8, p. 1039-1056
|
| Subject: | Customer relationship management (CRM) | automated call distribution (ACD) | systems quality | information quality | service quality | inter-satisfaction | brand-switching intentions | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Website | Automatisierung | Automation | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010469184