Interaction between functional and relational service quality : hierarchy vs. compensation
Vicente Martínez-Tur, Yolanda Estreder, Inés Tomás, José Ramos and Oto Luque
| Year of publication: |
2023
|
|---|---|
| Authors: | Martínez-Tur, Vicente ; Estreder, Yolanda ; Tomás, Inés ; Ramos, José ; Luque, Oto |
| Subject: | compensation-seeking | customer satisfaction | Functional service quality | hierarchy | relational service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hierarchie | Hierarchy | Qualitätsmanagement | Quality management | Theorie | Theory |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2018.1492562 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013540913