Interactional service failures in a pseudorelationship: The role of organizational attributions
| Year of publication: |
2007
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|---|---|
| Authors: | Hess, Ronald L. ; Ganesan, Shankar ; Klein, Noreen M. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 83.2007, 1, p. 79-96
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