Interactions between operational and relational capabilities in fast food service delivery
| Year of publication: |
2003
|
|---|---|
| Authors: | Zhao, Meng ; Stank, Theodore P. |
| Published in: |
Transportation Research Part E: Logistics and Transportation Review. - Elsevier, ISSN 1366-5545. - Vol. 39.2003, 2, p. 161-173
|
| Publisher: |
Elsevier |
| Keywords: | Operational and relational capabilities Service delivery |