InterContinental Hotels Group finds merit in pay‐review reforms : Software gives real‐time picture of an evolving process

Purpose – Aims to highlight the benefits gained by InterContinental Hotels Group from the introduction new software for the merit‐pay review process. Design/methodology/approach – Draws on information provided by the InterContinental Hotels Group's senior vice‐president and head of reward, and the reward administrator. Findings – Reveals that replacing the fragmented spreadsheet system with an integrated system has made available more accurate information, in real time. Managers can model various merit‐pay options to find out which one works best. Executives can see where managers are falling behind with the process. In addition, the system enables managers to work in the currency with which they are most familiar. Practical implications – The new system gives a complete overview of the merit‐review process worldwide across all areas of the InterContinental Hotels Group business. Originality/value – Contains much to interest companies with complex merit‐pay systems, and geographically dispersed operations.