Interlibrary loan and document delivery: costs and fees

Presents a comparison between the two modes of information delivery and discusses the costs involved, along with their place in the library budget. Cost recovery has become a hot issue, but must be considered within the library’s mission. Considers various responses and their consequences, including the results of using commercial services to meet library goals. Offers a methodology for determining the library’s policy decisions. Legal and financial ramifications are included in this consideration. Recommends careful examination of goals and objectives in setting into place either procedure.