Interlinking service delivery innovation and service quality : a conceptual framework
Arif Mohammad Arshad, (Xi’an Jiaotong University, China), Qin Su, (Xi’an Jiaotong University, China)
| Year of publication: |
September/October 2015
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|---|---|
| Authors: | Arshad, Arif Mohammad ; Su, Qin |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 31.2015, 5, p. 1807-1821
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| Subject: | Service Delivery Innovation | Service Quality | Customer Service | Service-Domain Logic | Dienstleistungsqualität | Service quality | Innovation | Kundenservice | Customer service | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011412453