Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors
| Year of publication: |
2004
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|---|---|
| Authors: | Donavan, D.Todd ; Brown, Tom J. ; Mowen, John C. |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 68.2004, 1, p. 128-146
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