Internal customer satisfaction improvement with QFD technique
Hatice Camgöz-Akdağ, H. Pınar Imer and K. Nazlı Ergin
| Year of publication: |
2016
|
|---|---|
| Authors: | Camgöz-Akdağ, Hatice ; Imer, H. Pınar ; Ergin, K. Nazlı |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22.2016, 5, p. 957-968
|
| Subject: | SERVQUAL | Turkey | QFD | Internal customer | Quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Türkei | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-01-2016-0022 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011609787