Internal Relationships and Activities Associated with High Levels of Purchasing Service Quality - Based on data from a comprehensive survey, the authors conclude that high levels of internal service quality provided by the purchasing department are associated with high levels of external service and product quality provided by the firm
| Year of publication: |
1999
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|---|---|
| Authors: | Wisner, Joel D. ; Stanley, Linda L. |
| Published in: |
The journal of supply chain management : a global review of purchasing and supply. - Hoboken, NJ : Wiley-Blackwell, ISSN 1523-2409, ZDB-ID 14635690. - Vol. 35.1999, 3, p. 25-32
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