Internal service quality: Determinants of distribution center performance
| Year of publication: |
2005
|
|---|---|
| Authors: | Voss, M.Douglas ; Calantone, Roger J. ; Keller, Scott B. |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bradford : Emerald, ISSN 0020-7527, ZDB-ID 1842791. - Vol. 35.2005, 3-4, p. 161-176
|