Internal Service Quality in Purchasing: An Empirical Study

Process Management : creating value along the supply chain

Wisner, Joel D., (2008)

Forecasting Practices in Purchasing

Wisner, Joel D., (1994)

Internal Relationships and Activities Associated with High Levels of Purchasing Service Quality - Based on data from a comprehensive survey, the authors conclude that high levels of internal service quality provided by the purchasing department are associated with high levels of external service and product quality provided by the firm

Wisner, Joel D., (1999)