International Management in Service Firms : Environments, Strategies and Operations

Part I: The International Environment for Service Firms -- Chapter 1: Introduction: Services in International Business -- Chapter 2: International Service Business and Globalization -- Chapter 3: Development of International Trade and Investment in Services -- Chapter 4: National Differences in the Environment of Service Firms -- Chapter 5: The International Monetary and Financial Environment -- Chapter 6: Trade Protectionism and Economic Integration -- Chapter 6: Trade Protectionism and Economic Integration -- Part II: International Market Entry and Policy -- Chapter 7: The Entry Into Foreign Service Markets -- Chapter 8: The Multinational Service Firm and its Strategies -- Chapter 9: International Organization and Change in Service Firms -- Chapter 10: Shared Services and Business Process Outsourcing -- Chapter 11: International Corporate Governance -- Chapter 12: International Ethics and Corporate Social Responsibility -- Part III: The Ongoing Management of Multinational Service Firms -- Chapter 13: Global Service Marketing -- Chapter 14: Global Account Management -- Chapter 15: Global Service Delivery and Project Management -- Chapter 16: Global Financial Management -- Chapter 17: Global Management of Human Resources -- Chapter 18: Managing Services Across Cultures and Distributed Virtual Teams. .