Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Shamsher Singh and Naveen J. Sirohi (Banarsidas Chandiwala Institute of Professional Studies, Sector 11, Dwarka, New Delhi, India)
| Year of publication: |
2014
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| Authors: | Singh, Shamsher ; Sirohi, Naveen J. |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 8.2014, 1/3, p. 101-118
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| Subject: | CRM | customer relationship management | internet banking | customer satisfaction | customer attraction and retention | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Internet | Indien | India | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011471152