Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
| Year of publication: |
2012
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|---|---|
| Authors: | Kopelman, Richard E. ; Chiou, Andy Y. ; Lipani, Louis J. ; Zhu, Zhu |
| Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 22729744. - Vol. 31.2012, 5, p. 20-36
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