Interpreting Trust: Abstract and Personal Trust for People Who Need Interpreters to Access Services

This article looks at the political and conceptual process of trust drawing on a research project exploring the experiences of people who speak little English and thus need interpreters in order to access services. We examine posited solidarity/diversity tensions in the politicisation of notions of general social trust, and debates about the process of trust, including distinctions between abstract and personal trust, the role of familiarity, and the concept of 'active trust', as well as challenges to the functional link between interpretation and expectation in trust. We address the increasing professionalisation of interpreting service provision based on abstract trust, and use case studies to illustrate the complexity of the articulation of trust in interpreters, often involving personal trust, as well as strategies for managing distrust. We conclude that, while trust may be a personal praxis, it takes place in a particular socio-political context that involves asymmetrical relations that focus on particular, minority ethnic, groups.