Intertwining between online retailer's trustworthiness attributes and consumer's purchase intentions : a knowledge management perspective in response to COVID-19
Fouzia Atlas, Kashif Ullah Khan, Farhan Khan
| Year of publication: |
2025
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| Authors: | Atlas, Fouzia ; Khan, Kashif Ullah ; Khan, Farhan |
| Published in: |
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering. - Chichester : Wiley, ISSN 1099-1441, ZDB-ID 2021210-0. - Vol. 32.2025, 1, p. 28-41
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| Subject: | consumer trust | COVID-19 | cultural environment of trust | customer service | knowledge management capabilities | security and privacy | trustworthiness | website quality | Vertrauen | Confidence | Wissensmanagement | Knowledge management | Coronavirus | Konsumentenverhalten | Consumer behaviour | Website | Online-Handel | Online retailing | Datenschutz | Data protection | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/kpm.1794 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015373796